Effective July 15, 2026
This Refund & Return Policy governs any refunds or returns relating to products purchased from spartalabs.net (the "Site"), operated by Sparta Labs, LLC ("Sparta Labs," "we," "us," or "our"). It is incorporated into and subject to our Terms of Service (/legal/terms-conditions). By placing an order, you agree to the terms below. Shipping is covered in our Shipping Policy (/legal/shipping-policy).
Because our products are research compounds whose integrity, storage, and handling cannot be verified once they leave our control, all sales are final and we do not accept returns or exchanges, except as expressly stated in this Policy or as required by applicable law. Please review your order carefully before submitting it.
We stand behind the identity and purity of every batch. If, within 30 days of delivery, the Certificate of Analysis (COA) for your batch does not match the product you received, or the batch does not meet our stated purity standard of at least 99% by third-party HPLC, contact us at the email below with your order number and the batch ID printed on your vial (or on your order confirmation). If our verification, against the batch's COA or a repeat third-party HPLC assay, confirms the discrepancy, we will refund or replace the affected item(s), at our option, and will notify you of the outcome. This guarantee covers verified identity or purity discrepancies only. It is not a change-of-mind or satisfaction guarantee, and it does not apply to product that has been diluted, altered, or improperly stored after delivery. This guarantee is separate from and in addition to the damaged, defective, or incorrect-order remedy in Section 11. All other sales remain final under this Policy.
If your order arrives damaged or defective, or if you received the wrong item, contact us within 7 days of delivery at the email below. Please include your order number and clear photographs of the product, packaging, and shipping label. If we confirm the issue, we will, at our discretion, provide a replacement or a refund for the affected item(s). Do not discard the product or packaging until the claim is resolved.
You may request cancellation of an order before it has been dispatched by contacting us promptly. Once an order has been processed or shipped, it cannot be canceled and is subject to the all-sales-final terms above.
If a shipment is refused or returned as undeliverable due to an incorrect address, refusal at delivery, or failure to meet eligibility or verification requirements, any refund (if offered at our discretion) will be net of original shipping costs, return-shipping fees, and any applicable processing fees.
Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to be processed and to appear on your statement, depending on your payment provider. Shipping charges are non-refundable except where the error was ours.
For shipping questions or to start a damaged/incorrect-order claim, contact:
Sparta Labs, LLC
Sparta Labs, LLC, 1501 Belle Isle Ave Suite 110, Mount Pleasant, SC 29464
Email: support@spartalabs.net
All products listed on this Site are intended for laboratory and in-vitro research applications only. These statements have not been evaluated by the U.S. Food and Drug Administration. Products offered by Sparta Labs are research compounds and are not intended to diagnose, treat, cure, or prevent any disease.
